What logs provided to Redhat/Oracle for support ?

In this article we will check what all logs we provide to different OS vendors to get support from them.

Suppose your server is not working correctly, you are getting some error message in the log file and want to know its impact, maybe some kernel messages or anything else.

Different Operating systems have different utility and we need to run that utility to collect the system data and provide to these vendors.

RHEL(Redhat Enterprise Linux): Redhat provides a tool or utility called sosreport to collect the required system information and provide to vendor for system investigation. We need to run below command to  run this utility:

./sosreport

Oracle Solaris:  Oracle provides a tool called explorer in its Solaris servers both x86 and SPARC to collect this information.

/usr/lib/explorer on Solaris 11 and Solaris 11 Express (IPS installation).
/opt/SUNWexplo on Solaris 8, 9, and 10 (SVR4 installation). 

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